We all know that increased sales come from loyalty, and loyalty comes from having wonderful experiences at a restaurant. We believe that a great experience is actually comprised of dozens of micro-experiences that are often times difficult to articulate by customers, and usually, overlooked or unseen by management.
In fact, they’re called micro-experiences for a reason! They’re tiny, seemingly insignificant details that culminate to an overall impression. As you look at this list, you may think, “There’s no way X is the reason people aren’t coming back.”
The reality is that negative micro-experiences are costing you big bucks. We exist to enhance those experiences for your customers so they not only come back again but become loyal advocates for your brand.
If you own a restaurant, please read these simple improvements that will help create memorable experiences for your diners and ultimately, loyal, raving fans.